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04.07.2008 Softigator Call Center Radar 28-06-08 to 04-07-08 These are the headlines only. Go to the full article view of the Call Center News, go to the Softigator.com member area and click on “Start”. All members are invited to participate and send press releases, comments and ideas to service@softigator.net! ************************************************************************************ Events: Have a look at our up to date listings of Call Center Events now, just follow the link and select "events"! ************************************************************************************ Europe: Call Centre Pricing and Attrition Worries Outsourcing Providers Vertex wins contract with the National Trust The Telemarketing Company’s business to business market research achieves Market Research Society accreditation T-Mobile takes over Orange Netherlands call centre New call centre brings job boost AMR Research, 2008, names The Top 10 CRM Vendors in 2007 ************************************************************************************ North America: Legal charges in telemarketing case Overall satisfaction with commercial call centers rose, finds Study North Carolina company expands Call Center Operations BrandonWayne Group launches new Call Center Ottawa call centre expected to escape job cuts American Cancer Society reports telemarketing calls from ‘look-alike' N.E.W. Customer Service Companies Inc. introduces Virtual Call Center New Call Center launched in West Virginia Outsourcer emerges from Chapter 11 Analysts: Americans prefer cell phone, PC customer service to cable TV Local hospitals receive customer service awards Offshore call centre service lags Milton call center may face a blow Call center receives $275,000 grant from AZ Commerce Ardmore call center will close Sept. 1 Douglas lands 700 jobs with Advanced Call Center facility IBM Develops Audio Masking Technology To Protect Call Center Recordings ************************************************************************************ Africa: MTN plans to stretch call centre hours ************************************************************************************ APAC: Future of Australian call centre clouded Inauguration of Call Centre on July 7 in Pakistan |
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01.07.2008 Softigator Call Center Radar 21-06-08 to 27-06-08 These are the headlines only. For a full article view, got to the Softigator.com member are and click on “Start” – or go to http://www.softigator.com/callcenterbusinessnetworking/start.html. All members are invited to participate and send press releases, comments and ideas to service@softigator.net! ************************************************************************************ Events: For an overview of Call Center Events worldwide go to: http://www.softigator.com/callcenterbusinessnetworking/callcenter_market.html 9-11th Nov in Barcelona: 2nd Annual Customer Contact 2008, Europe For the second consecutive year, and continuing to build upon the success of Frost & Sullivan's US based Call Center Industry Coverage and Events, we are delighted to announce the 2nd Annual Customer Contact 2008, Europe : A Frost & Sullivan Executive MindXchange. Taking place 9-11 November 2008 at the Hilton Barcelona, in Barcelona, Spain, the industry's most interactive event will deliver real world insights and strategies from seasoned contact centre professionals along with multiple opportunities for you to network and benchmark against the industry's best. Customise your experience with a program structure to meet your individual needs with 3 dedicated tracks and 13 interactive sessions to choose from including: Track 1: Contact Centre and Agent Performance Optimisation Track 2: Strategic Outsourcing Track 3: Customer Experience Strategy Sunday - Start off your Frost & Sullivan experience networking and building relationships with your industry peers with a historic tour of Barcelona. Then join us for a relaxed Networking Reception and Dinner later on in the evening. Monday - Wednesday - Benchmark against the strategies, processes and technologies that deliver customer satisfaction and excellence through Frost & Sullivan's unique interactive format. Frost & Sullivan events propel networking to a new level, by maximising a pollination of ideas among industry cross-sections, and by delivering concrete value to your business. See an award-winning Contact Center in action on our site tour taking place Wednesday morning. It is an event you won't want to miss! To learn more about 2nd Annual Customer Contact 2008, Europe: A Frost & Sullivan Executive Mindxchange Contact Frost & Sullivan at partners@frost.com for complete event details. You may also contact us by direct dial, in Europe, +44 (0) 1856 398641. From within the US, call 877.GO.FROST (1.877.463.7678). ************************************************************************************ Europe: Plymouth’s Direct Wines Ltd to relocate call centre BRITISH GAS to relocate UK-wide call centre operation Garlands Call Centre gets green light Noble Amcat™ Strengthens European Team with New Financial Controller Study: UK Call Centres among the most expensive Hope for 500 workers at Ventura Once again: Data Lost in the UK To offshore or not to offshore – Banking bosses have different routes Unified communications, IP contact centre markets jump 22% - study Barclays Bank expands Doxford International call centre ************************************************************************************ North America: Convergys expected to hire 450 Call Center agents Layoffs at Dell TD Bank call centre to add 200 employees Affiliated Computer Services to close call center TransFirst Holdings Inc. to add sales call center Do Not Call Update ************************************************************************************ Africa: Netcampus to launch Contact Centre Professional Certification supported by Microsoft ************************************************************************************ APAC: Business Process Outsourcing and Call Centre work in Mauritius CCPA opens doors for Multinationals with own Call Centers Dnata Contact Centres named Best Call Centre Smaller Call Centers increasingly interesting for SME sized client companies in the UK Hanarotelecom barred from signing up new customers PSA opens customer service and support office in Malaysia |
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Call Center Research
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Softigator Call Center Radar 28-06-08 to 04-07-08
Softigator Call Center Radar 21-06-08 to 27-06-08
Softigator Call Center Radar 28-06-08 to 04-07-08
Softigator Call Center Radar 21-06-08 to 27-06-08