| Research |
06.11.2009
Noble Systems Expands with its Acquisition of Liberation Product Line from TDI
Atlanta, GA – November 5, 2009: Noble Systems Corporation, a global leader in innovative contact center technology solutions, announces the acquisition of the Liberation® unified communications platform, related client-base, and all related intellectual property, including the TDI/TeleDirect brand from TDI (formerly TeleDirect International, Inc.). This acquisition provides TDI/TeleDirect Liberation users with expanded solutions and services that will help them continue to increase revenues, reduce operating costs, and enhance the customer experience.
Noble Systems and TDI/TeleDirect both have long histories of providing productivity-enhancing and cost-saving solutions to the contact center marketplace. The acquisition is an opportunity for Noble Systems to further continue to broaden its scope of services and influence within the industry. TDI/TeleDirect has built a brand that is well known within the Cable, Resort and Newspaper industries. This transaction solidifies Noble Systems as the leading provider of call center solutions in these key core markets.
With the acquisition, Noble Systems will bring on board key staff from TDI/TeleDirect’s development and service delivery teams, while taking advantage of organizational efficiencies. TDI/TeleDirect Liberation customers will continue to receive the same high levels of service, support, and upgrades, and have access to the full line of Noble® contact center technology products. In addition, Noble will keep an office in the greater Phoenix, Arizona area.
James K. Noble, Jr., President & CEO of Noble Systems, said, “Along with the recent acquisition of TouchStar, the acquisition of the TDI/TeleDirect Liberation family of users allows Noble Systems to continue to extend our footprint into core markets. We are excited to bring the Noble hallmark of quality and service to TDI/TeleDirect’s Liberation customer base. In the near term, we are focused on working with our clients from both companies to answer their questions about the transition. In the long term, we will continue to build value and performance in our contact center technology solutions so that, regardless of their platform, all Noble Systems clients will have path for growth, with the stability, flexibility, and feature-set of Tier I solutions to maximize their return on investment.”
TDI will be renamed dvsAnalytics, Inc. and will continue to develop, support, and enhance Encore™, its comprehensive recording and performance management solution, which is not included in the transaction with Noble Systems.
The terms of the transaction were not disclosed.
About Noble Systems®
Noble Systems Corporation (NSC) is a global provider of contact center technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 3,000+ installations worldwide conduct business using the Noble® platforms for inbound/outbound/blended communications. The scalable, integrated Noble solution includes ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA) pioneered an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesys.com.
About TDI (formerly TeleDirect International, Inc)
TDI is the developer of Liberation® and Encore™, a proven technology platform that helps companies increase revenues and develop their workforce. Liberation manages a contact center’s entire sales workflow process, including campaign design and management, and agent effectiveness via an agent desktop; industry templates for ease of integration and operation, and performance management and reporting of results and trends.
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For more information on this news release,
or for other company data, please contact
Noble Systems Corporation:
Mr. Lee Allum, VP Marketing
Noble Systems Corporation
1.888.8.NOBLE.8 (1.888.866.2538) x538
lallum@noblesys.com
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02.11.2009
CallCenterWorld® 2010 goes Interactive
Multi-channel customer communication and future trends are key themes for the 12th CallCenterWorld®. From 8 – 11 February 2010, the Estrel Convention Center in Berlin, Germany will again host Europe’s leading contact centre and customer management exhibition and congress.
In 2009, the annual event attracted 250 exhibitors and 7,500 international congress delegates and exhibition visitors.
Helga Haag, CallCenterWorld’s congress manager, looks forward to an exciting and interactive programme. She explains: “In 2010 we will look at the development of customer communication – how we can generate trust and intelligently use all available channels and networks.”
Topics for the pre-congress day (8 February), the strategy & operations day (9 and 10 February) and the workshop day (11 February) range from social media to the latest data protection regulations to creating customer and employee loyalty in difficult times.
For the first time CallCenterWorld® will feature a TED voting system to allow delegates greater interactivity. Congress visitors will enjoy active participation and influence in the panel discussions during the exhibition.
Helga added: “Visitors to CallCenterWorld® can look forward to a large number of national and international knowledge exchange sessions. Leading brands such as Arsenal Football Club, DHL, FedEx, Fitness First, Lufthansa, Telefónica, T-Mobile and UBS will share their experiences with the delegates. And trend researcher Sven Gábor Jánszky will give us his view on how he sees customer communication in the year 2020.”
CallCenterWorld® 2010 will feature again the popular LiveCallCenter – showcasing the latest technology and design trends.
We will present “Call 115” - an initiative of the German federal government, which started in the middle of this year. A single public sector service number – 115 – can be used by all German citizens to access information from local, state or federal authorities.
250 exhibitors will give visitors an extensive overview of current trends in customer communication – from voice portals to quality monitoring to personnel management solutions. CallCenterWorld® will again offer topic specific guided tours to help exhibition visitors to find their way around the 8,000 sqm large exhibition area.
With increasing interest from international exhibitors and visitors, for the second time, CallCenterWorld® 2010 features a partner country. Technology and service providers from the UK, Europe’s cradle of the call centre industry, will present their expertise at the Berlin show.
“We hope that we can repeat our 2009 success to completely sell out the exhibition.”says Sylke Dörr, senior sales manager for CallCenterWorld® . “Despite the economic situation all current indications are very positive and we have already more than 80% of available exhibition space booked up.”
Head of sales Michael Viljac adds: “We always do our best to make sure that all congress delegates, exhibition visitors and exhibitors feel extremely looked after and pampered during this four day event. With the amount of knowledge exchange, networking opportunities almost non-stop day and night, it has helped establish CallCenterWorld® into the must-attend event of the industry.”
Further details are available at http://www.callcenterworld.de/en
About CallCenterWorld
CallCenterWorld is Europe’s largest international congress and exhibition for the contact and customer management industry. Its unique combination of congress and exhibition sets it apart from other major industry gatherings and has established CallCenterWorld as the leading call centre event in Europe. The congress and exhibition takes place annually in the Estrel Convention Center in Berlin. For further information visit www.callcenterworld.de/en or call the information hotline +49 (0)6196 4722-805.
Media Contact (please do not issue):
Manuela Wendler
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Lexica Communications
Tel: +44 (0) 191 645 3450
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Email: manuela.wendler@lexica-communications.com
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