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07.02.2010 Call center job - Outbound Sales Team Leader If you feel suited for this role, register with Softigator for free and get the details. Job Title Outbound Sales Team Leader Location Midlands Salary 20K + Bens Details: Company / Role Overview: This company has had excellent results over the last 12 months and with more plans for growth and more business to be won they continue to require ambitious, intellectual candidates to lead their teams to success Key Skills / Experience required: Proven experience of successfully leading, motivating and coaching a team to achieve designated targets within a call centre Excellent communication skills and the ability to deliver excellent customer service. Ability to relate to others in a positive manner and build strong working relationships. A natural ability to motivate and energise others. Able to inspire and support a team towards the achievement of targets. . Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these. Enthusiastic, positive, resourceful and resilient. Key Responsibilities: Manage and coach team performance to ensure team targets and KPIs are met including productivity , quality targets, Manage individual performance to ensure every team member achieves their targets. Manage under performance effectively and promptly using Company processes to maximise performance of every team member. Manage the team effectively to ensure productivity targets are met. Manage call quality, staffing levels and workflow to ensure maximum productivity, call and data handling efficiency. Package: 20K + Bens If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Call center job - Sales Manager If you feel suited for this role, register with Softigator for free and get the details. Job Title Sales Manager Location Midlands Salary 35k DOE + Bens Details: Company / Role Overview: This company has had huge success across the UK and Internationally with further ambitious growth plans for 2010. Part of this growth includes the recruitment of Sales Managers to lead and develop outbound sales teams in line with these growth plans. Key Skills / Experience required: Previous experience within an outbound call centre in a management position Strong leadership skills with a natural ability to motivate and energise others to achieve the very best An ambitious and driven attitude toward the business you work for and your own career Thorough knowledge of relevant legislation such as the Data Protection Act, FSA, and TCF & PCI Key Responsibilities: Monitoring costs (direct/indirect) and identifying anomalies, analysing actions and presenting potential solutions. Administration of team incentive budgets Maximising contractual KPIs and SLAs including Payroll & Bonus administration Manage day to day cost to maximise account profitability. Ensure that development activities and tools are in place for all members of staff. Ensure that all call activities; sales and call standards are managed at all times. Build an appropriate relationship with all levels of staff through effective and relevant communication with groups and individuals. Identify, agree and implement ideas for improvement Has knowledge of different types of selling techniques. Has sufficient knowledge of different types of B2B, B2C, Cross Sell, Up Sell, and Outbound & Inbound. Possesses techniques for demonstrating tangible and intangible benefits to clients and add value. Understands typical challenges and market conditions and has strategies for dealing with these. Package: 35k DOE + Bens If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Operational Performance Manager If you feel suited for this role, register with Softigator for free and get the details. Job Title Operational Performance Manager Location UK Salary 35K + Bens Details: Company / Role Overview: This is an opportunity to join a leading organisation that prides itself on development of staff and providing a stable and bright future for enthusiastic and self motivated individuals. The purpose of the role is to mange the operational performance analysts (multi site). You will work closely with operational teams to drive delivery of key operational matrics. You will ensure standard operational procedures for Resource Planning and Real Time and manage stakeholders within the sites across direct channels. So this individual will need to encompass the following key skills Key Skills / Experience required: Company people policies and procedures e.g. resourcing approaches, performance Management, succession planning, reward, discipline and grievance etc: Very strong knowledge of service level dynamics and impact of staff movement on key performance measures in the contact centre Strong performance Management / Performance Development Very strong relationship management and negotiation skills Excellent knowledge of Workforce management software - Ideally Total View Key Responsibilities: Analyse historical data to identify trends in performance against key operational metrics Work with Operational Performance Analysts and local management teams to identify and implement opportunities to improve site performance Support team to implement intraday initiatives identified by Realtime by gaining support from site Management team Clearly communicate Performance Development planning process to all line reports, agree challenging performance objectives and measures Support the Head of Performance Delivery in establishing resource and training needs in terms of numbers, skills and behaviour mix Manage poor performance and Disciplinary/Grievance issues professionally and promptly applying the company procedures. Develop and maintain strong working relationships with colleagues within Site Operational Management Team, working together to driver Operational Performance Package: 35K + Bens If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Interim Manager If you feel suited for this role, register with Softigator for free and get the details. Job Title Interim Manager Location Central London Salary £400 to £500 per day Details: Company / Role Overview: A large Business Services company based in London has recently gone through a transformation that should allow them to proactively track and drive their sales. They now require an experience interim change manager with very good analytical and people skills to morph the old culture into one that understands and uses new CRM systems to a more meaningful and proactive end. Key Responsibilities: To work on process and system improvements enabling the control of leads and sales; to ultimately improve conversions by leveraging the power of the information locked in the CRM. Key Skills / Experience required: A call centre interim background with B2B CRM technical expertise analytical and numerically focussed with excellent man management skills. Must be able to manage board level execs who are no nonsense and dynamic entrepreneurs Package: £400 to £500 per day If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Contact Centre Sales Manager If you feel suited for this role, register with Softigator for free and get the details. Job Title Contact Centre Sales Manager Location Berkshire Salary £30 - 35k + Bonus + Bens Details: A small call centre office with an international and VIP customer base is going proactive on the sales front and it needs your help! We are recruiting for an experience sales and contact centre manager to help this company with their transition to internet based and outbound customer contact. Key Responsibilities: To manage the team, including a supervisor, and to coach and train the staff into outbound contact in response to website traffic To produce regular sales reports and budgets, establishing appropriate KPIs, monitoring achievement against budget in liaison with Head of Finance and taking actions to achieve budget. To drive sales through data analysis and motivational techniques; to achievement of targets To implement tactical initiatives and train up the team on promotional offers To develop robust processes in order to ensure a seamless and continuous customer experience To perform regular performance reviews to ensure everyone is happy and developing their sales skills To act as point of escalation for customer complaints To run the customer satisfaction survey as designed by Marketing. Key Skills / Experience required: Prior people Management experience required gained within a sales call centre environment Brand awareness of high calibre Self-sufficient in MS Office (Word, Excel, Powerpoint) Proven ability to learn new IT systems to produce ad-hoc reports Working knowledge of French, oral and written, is desirable. Package: £30 - 35k + Bonus + Bens If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Job Title Customer Service Team Leader If you feel suited for this role, register with Softigator for free and get the details. Job Title Customer Service Team Leader Location Oxfordshire Salary 23k+flexi bens Details: Opportunity to join an Award Winning organisation delivering unparalleled customer service through a dedicated team of customer service professionals As Team Leader you will be responsible for leading, coaching and developing a team of customer service staff in handling enquiries across a range of different access channels for either inbound or outbound activities. You will be responsible for the delivery of the teams performance against agreed targets and by identifying skills gaps for the team and individuals will take the required action to ensure that the team deliver and exceed our high service standards. You will be expected to create and maintain a motivational environment in order to meet client and business objectives. Key Responsibilities: To implement and manage a coaching culture within the team through ongoing coaching with all team members To ensure that the team is fully briefed on all campaign objectives To identify ongoing training and development requirements of all team members and liaise with Training as required. To clearly define monthly, weekly and daily qualitative and quantitative targets for teams and individuals To implement performance management programmes where staff fall below required levels in any job related areas to ensure optimum team and individual performance. Key Skills / Experience required: Experience of managing a team of customer service agents within a contact centre environment For more information, please contact Cactus Search today Package: Up to 23k + Flexible Benefits If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Call Center Job - Performance Coach If you feel suited for this role, register with Softigator for free and get the details. Job Title Performance Coach Location North West Salary to 30k+excellent bonus Details: The purpose of this role will be to deliver customer sales through supporting the operational management team and to drive optimum performance management across all Business Unit activity; with key performance indicators to include sales quality and operational efficiency from sales increase through to customer contact. The role holder will also be responsible for tactical development of performance management that will enhance performance levels across business areas. Key Skills / Experience required: Significant operational experience gained in a results driven, commercial Contact Centre or Outsourced environment in a Quality Management, Training Design & Delivery or Performance Coach role In-depth knowledge of Operational business area, understanding trends, concepts and issues in a regulated Contact Centre Proven track record in creating, developing and managing performance improvement tools - such as Workshops, Benchmarking and Evaluation and Training Proven track record in managing successful quality and performance initiatives and understanding Contact Centre Advisor & Management behaviours Proven track record in a high-performance sales role, as well as delivering and monitoring sales performance and a proven ability to identify performance improvements in call handling, presentation and self and peer evaluation techniques through monitoring and coaching to success Previous experience in a fast paced Coaching / results driven Training environment To be able to work innovatively in an exceptionally fast-paced commercial environment, with a hunger for first time success For more information, please contact Cactus Search today Package: To 30k + excellent bonus If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Service Delivery Planning Manager If you feel suited for this role, register with Softigator for free and get the details. Job Title Service Delivery Planning Manager Location Scotland Salary 30-38k+bonus+bens Details: A company that has made changes in order to benefit and re-position themselves as a leader in their field, this is the very best time to be joining this business as they move forward as a force to be reckoned with. There is excellent earning potential and the opportunity to forge a long and successful career. Key Skills / Experience required: Previous experience within a service delivery role within a contact centre environment having worked to service levels and KPIs Experience of managing a team of service delivery analysts and successfully communicating with support services staff to include WFM and Resource planners Experience of developing process improvements which has in turn improved overall business performance Demonstrable experience of the management of a Service Delivery team Excellent numeric skills and an aptitude with numbers and complex data. Highly developed analytical skills Relationship building with internal and external customers Presentation and business report writing skills to highest standard Commercial awareness As an experienced Service Delivery Manager you will have the following key responsibilities; Managing 2 Senior Service Delivery Analysts & 9 Service Delivery Analysts Ensure the monitoring of daily resource levels versus both the staff schedules and the actual demand to maximise performance and results. Act as point of contact for on the day decisions regarding staff allocation, off phone activity etc, always aiming to ensure best deployment of staff to meet demand and set KPI's Ensure that the WFM system is kept updated in real-time and that the latest forecasts and information is being used to drive on the day decisions Liaise with Resource Planning to resolve staffing allocation issues Ensure the monitoring of attendance and adherence and escalate issues to the operational management team for action Accurately document issues and results producing daily, weekly and monthly commentary on the performance of the team which are fed into the agreed reporting pack. Receive and respond to ad-hoc operational enquiries promptly and in an efficient and professional manner Work with colleagues to develop process improvements within the business Ensure the maintenance of staff details, performance reports and shift information on systems used in compliance with DPA Provide input into the pre-sales process Plan Service delivery coverage to provide optimal support using available resource. Develop the Service Delivery team competencies and objectives in line with business goals. Provide pre-sales support to the Business Development team Package: 30 - 38k + bonus + bens If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Head of Customer Service If you feel suited for this role, register with Softigator for free and get the details. Job Title Head of Customer Service Location London Salary to £80k + bonus & bens Details: Based in London, you will be responsible for customer service throughout the business, in particular the smooth and effective running of the inbound multi-lingual contact centre. Key Responsibilities: Ensure that the business remains customer-centric by listening to customers and studying all sources of customer feedback. Be the customer champion to ensure that customer issues are at the forefront of decision making and are resolved quickly. Lead a team of people within the most appropriate structure to ensure the delivery of world class customer service through a trained and engaged workforce. Oversee the generation of appropriate short and long term forecasts for telephone calls and other workload, to ensure optimum resource levels are maintained and outsource contracts are deployed in the most cost effective way. Maximise resources through the use of technology including responsibility for specifying how calls are routed through the network and ACD system Encourage a sales through service culture across the internal and outsource contact centres introducing initiatives to encourage cross and upselling. Set standards for the customer experience and set qualitative measures to demonstrate achievement. Key Skills / Experience required: Passionate about delivering world class customer service delivered through well trained and engaged teams and continuous process improvement. Experience of encouraging telephone sales whether in an inbound environment through cross and up sell or targeted outbound calls. Strong process orientation and ability to create new and challenge existing strategies, policies and procedures to generate improvement Highly commercial, with experience of managing budgets and controlling expenditure. Strong personality with the ability to command respect at all levels and give customer service issues the credibility and gravitas essential to business success. Proven ability to manage change projects at all levels. Strong contact centre experience at managerial level, ideally gained from two different organisations one of which to be retail. Good working knowledge of German is desirable Package: to £80k + bonus & bens If you feel suited for this role, register with Softigator for free and get the details. |
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07.02.2010 Business Development Manager If you feel suited for this role, register with Softigator for free and get the details. Job Title Business Development Manager Location London Salary £60-70k + bens + Commission Details: Successful and growing outsourced contact centre with 600 + FTE over Customer Services and Sales campaigns with an impressive track record in delivering a high quality service to blue chip clients Role Profile: Responsible for strategically hunting for new business, from prospecting and identification of the opportunity to presentation of the proposal, through to securing the deal and managing the delivery of the solution. Must be (initially at least) based on site in London. Key Responsibilities: Planning and scheduling value proposition development Identifying viable and valuable new business propositions to suit business targets Prospecting & converting business leads into sustainable business Sector targeting Prospecting Writing & delivering sales proposals and presentations Qualifying opportunities Designing commercial propositions with creative and high-quality layouts Networking Managing RFI and RFP responses Closing deals Managing ongoing key accounts & sustaining relationships to maximise revenue opportunities Working to the Sales Teams annual targets for new business growth Developing relationships within the Operation to assist in the attainment of new business Establishing a win/loss review process on all prospects to develop continuous learning and improvement Key Skills / Experience Required: Current or recent experience of outsource call centre client attraction and acquisition. Ability to negotiate complex solutions N.B applications from candidates with no Contact Centre BPO Business Development experience cannot be considered for this role. Package: £60-70k + bens + Commission |
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05.02.2010 Fluent German Speaking - Inside Tele-Sales Specialist; M4 Corridor Salary: 50K OTE uncapped + Bens Location: M4 Corridor; Berkshire Job Spec: Fluent German Speaking - Inside Tele-Sales Specialist; M4 Corridor; required to join a global leading IT Security Vendor to deliver strong new business and account management. You'll be focused on delivering new business through high quality outbound calls and manage inbound customer enquiries with proactive actions, decision making and closing. You'll be looking for a long term career sales prospects, high energy business hunter that wants to be rewarded for success. You'll have strong skills in b2b sales / telemarketing / business development or telesales, background in the security market, storage or networking verticals proven history of achievement and wins, strong verbal and written communication skills (Fluent English and German skills is essential) good technical knowledge and skill and a high level of passion and enthusiasm for a fast paced technology driven environment. HOT ROLE WITH A GLOBAL LEADER - APPLY NOW --------------------------------------------------------- This job is URGENT - if you are interested please call Drew Percival on 020 7248 9596 or reply to this email with your CV. Kind Regards, Drew Percival Manager / Principal Consultant Evolution Recruitment Solutions Ltd Tel: 020 7248 9596 drew.percival@evolutionjobs.co.uk www.evolutionjobs.co.uk |
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04.02.2010 Human Resources Partner Siemens is an Equal Opportunity Employer encouraging diversity in the workplace. The Human Resources Partner has responsibility for a population of employees within a specific line of business(es). The Human Resources Consultant provides advice and counsel and is responsible for the interpretation and implemention of HR policies and programs in an expanded geographic area. -EMPLOYMENT LAW AND COMPLIANCE - possess a solid understanding of federal and appropriate state employment laws to include the ability to succesfully brief mangement and serve as a SME to ensure compliance for Discrimination, ADA/FMLA laws and processes, Harrasment/Hostitle Work Environment, Diversity, General Employment Law and HR Policy. -ISSUE RESOLUTION - Lead Employee Relations investigations and make sound reccomendations for resolution. Serve as escalation point to assist managers in the resolution of employee issues. Be proactive in understanding issues that affect your areas of support and provide advice and counsel as appropriate. -PERFORMANCE MANAGEMENT - Provide 'Performance and Behavioral Management' consultative services to mangagement team without coming between the important relationship between manager and employee. Ensure the performance mangement system is adding value to include performance feedback both formal and informal. Motivate and assist mangement to identify and address performance and behavioral issues in a timely and proper manner. Additional responsibilities include: Facilitate PMP (Performance Mgt Process) compliance, web tool proficiency, target setting and performance appraisal requirements by outlining, ensuring and communicating user access at every stage of the process which spans each FY quarter. -Facilitate yearly PMP Roundtables; ensure high potential candidates are identified for each group throughout the year. -Work to ensure development plans are formalized minimally for each high potential employee within area of support. PROJECT MANAGEMENT- Development and execution of HR projects from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with stakeholders. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Assists in identifying resources and assigns individual responsibilites. Manages day to day operational aspects of a project and scope. Minimizes exposure and risk on project. Will participate as working team member various HR tasks as part of the project plan. -MANAGEMENT CONSULTING - Give advice and counsel to management including interpretation regarding HR programs, practices, policies and initiatives in addition to advice regarding general employee issues. Actively particpate in Managment Development Training as needed. Provide consult to management in the areas of: turnover reduction, proper orientation of new hires, appropriate staff promotions and development, utilization, performance feedback, recognition, proactive performance mangement and compensation. Challenge the 'status quo' and serve as a positive agent for new initiatives and change. Accomplish things through influence rather than control. -COMMUNICATION - Own the implementation of key communications and delivering information in partnership with Senior Management customers in the geography or 'line of business' you support. Work with HR Operations partners regarding creation or change of HR policy, process or programs as needed. Escalate to HR Manager as appropriate General Requirements Experience : -5-10 years experience in human resources with a concentration in either: compensation and benefits, employee relations and employment law or training and organizational development -3-6 years of professional level experience in a change-oriented environment -2-4 years experience applying training and/or performance improvement methodologies preferred PM experience within HR or IT outsourcing environment Education : - Bachelors degree in Business Administration, Human Resources Management, Organizational Development or a related field (or equivalent experience) -Masters degree in Business Administration, Human Resources Management, Organizational Development or a related field preferred (or equivalent experience) -Senior Professional in Human Resources (SPHR) certification preferred Apply now |
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04.02.2010 Technical Solution Consultant, Offshore Service - Developing and modeling operat Siemens Wind Power A/S is a company in growth and a key factor for our increasing success is our staff of competent and professional employees. We continuously strive to strengthen our position, and we are therefore looking for bright minds eager to join a dynamic, international organization offering unique opportunities for its employees. The Offshore Service Region is expanding and is facing exciting challenges in our regional head office in Brande as well as in our offshore countries. We are therefore looking for two well-experienced and committed Technical Solution Consultants to develop and model operational concepts for new wind farms. Work Assignments As a Technical Solution Consultant you will lead and manage wind farm development teams in the development of the operational concept for the assigned wind farms. Your main responsibilities will cover: Developing and modeling operational concepts for new wind farms incl. financial modeling and operational risk management in line with offshore service strategy Representing operations in negotiation team Assessing competitors operational concepts and proposing potential redirections in our Service offshore strategy Liaising with Service sales department to reflect proposed operational concept in contract schedules and pricing Ad hoc projects in the area of service development and operational excellence Travel activities of approx. 50 days can be expected. Your Profile You have an engineering or commercial degree at Masters level and minimum 1-3 years of business experience. Additionally, you have profound experience within international working environments and you demonstrate strong moderation and communication skills as well as proficient consulting techniques. You have outstanding analytical skills, a strategic mindset and a structured and self-driven style of working. As a person, you are able to create an inspiring and motivating environment, you navigate easily through different cultures and you are a dedicated team player. Furthermore, you possess excellent English skills both orally and in writing. Interested? We offer exciting challenges and international career opportunities in an innovative, global company at the leading edge of green technology. Our working environment is open, inspiring and international, and we provide great potentials for personal and professional development. For further information about the job content, please contact Kendra Rauschenberg on tel.: +45 9942 8562. Further questions can be directed at Recruiting Consultant Anette Neumann on tel.: +45 9942 8074. Apply online in English for the job on www.siemens.com/jobswindpower. Please note that we will reply by e-mail. Deadline for Applications: 12 February, 2010 Apply online |
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04.02.2010 Siemens Healthcare Customer Service Engineer Angiography/Radiography & Fluorosco Working Partners/Contacts - External: Client Representative, Hospital Directors, Bio-medicals - Internal: MED CS ASM, MED CS USC, MED CS APPS, MED CS RSC, MED HSC, Tasks -Full cooperation with the UPTIME service center in terms of notification assignment, closing service visit on the scheduled time, informing the USC with any follow-up visit. Submitting of completed signed work orders on time. -Ensure that all modality specific modification are completed well before the deadlines. -Adopt think, act customer company policy whenever dealing with internal and external customers. -Take ownership of reported customer problems. -Ensure proper follow- up with USC, logistics, RSC/HSC till the problem is resolved. -Ensure optimum spare parts consumption and return of spare parts oncommited time. -Keep tools and test equipment in good condition and calibration up to date. -Full coordination and support to the colleagues in terms of sharing knowledge, support over the phone and onsite when required. -Support CS Sales to archive sales volume, and CCR Education Bachelors Degree in Electronic/Electrical Engineering and Medical products or above Knowledge/Languages Good in communication & customer focus, high level skill in communication. Japanese preferable English on read and write. Experience -3-5 years experience on Medical Equipment (AX or CT) maintenance and servicing, basic medical and basic anatomic knowledge Capabilities Initiative, fast learning, excellent communication skills, team player, Decision Maker, analytics, strong customer focus. Apply now |
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04.02.2010 Senior Application Specialist-ESP0000043D Qualifications To take your career to the next level, you are a motivated professional with expertise in various relevant areas. Your toolbox of skills includes SQL developer skills, knowledge of the extract, transform, and load (ETL) process, general business process management application (BPM) skills, and a good general understanding of accounting processes and standards. Knowledge of SAP Financials or SAP integration will be seen as an asset. Success in this role calls for solid analyzing, leading and coaching skills, a proactive way of working, and a serving-with-excellence mindset. We will also value your customer-oriented attitude and ability to adapt to a constantly changing environment. In addition, you have strong analytic problem solving skills and you are comfortable working with virtual and remote teams. On top of this, we expect you to be flexible, capable of committing to agreed targets and accustomed to working under pressure. Join a global company that can challenge you and encourage you to innovate. After all, our days are devoted to developing the potential of mobility. It's your world. At Nokia, you have an extraordinary opportunity to shape it. Our future is your creation. Apply now |
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04.02.2010 Localisation Games Tester Principle purpose of job: Quality assurance of assigned software product throughout QA test phase Main Duties and responsibilities: Ώ Localisation testing Test software once localised text has been implemented in-game. Report all language bugs found during beta phase in a clear, concise and effective manner via the QA language database. Ώ File review/Correcting files Proof-read and correct translations provided by external companies for software product. Ensure that quality, accuracy and consistency is maintained throughout files/game/manual. Ώ Translation work Occasionally provide in-house translations Assist occasionally in the translation work for the packaging text for console and peripherals as well as for the Authorised Names for PlayStation components. Core competencies: Ώ Good command of the English language, both orally and written Ώ Team orientated Ώ Detail conscious Ώ Flexible towards responsibilities and working hours Ώ Ability to cope under pressure and to work to tight deadlines Ώ Reliable Skills, knowledge and experience: Ώ Competent games player Ώ Fluency (written and spoken) in one or more European languages Ώ Good knowledge of computer games across multiple platforms Ώ Working knowledge of MS Word and Excel Ώ Good knowledge of Sony TRCΏs (Authorised Names in particular) Ώ Basic understanding of the development cycle and constraints. Apply now |
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01.02.2010 Call Centre Job - Title Head of Planning If you feel suited for this role, register with Softigator for free and get the details. Job Title Head of Planning Location London or Midlands Salary c70k + exceptional bonus + bens Details: Heading up a large, virtual team responsible for the delivery of Planning and Forecasting to a multi disciplined, multi site, geographically spread operational delivery model. This role engages with the Senior Operational Managers who represent each sire to ensure service delivery and revenue assurance. The role ensures the proactive management and co-ordination of the function and ensures that a premium service is delivered which includes internal benchmarking, the sharing of Best Practice and ultimately industry leading innovation. The successful candidate will possess the following skills and experience. Experience of managing a complex planning function across multiple sites (minimum of 3) and specialisms. Experience of building the planning strategy for a multi-contact organisation would be greatly advantageous (sales, service, support and face to face contact etc) Experience of implementation of major RP systems and processes would also be advantageous as there is a great amount of change required in this role Exceptional people management skills and abilities in a complex, UKwide (and potentially offshore) business Experience if managing a RP division responsible for thousands of staff within a consumer related service and sales business Awareness and understanding of the contact centre industry best practice and the application of innovative change within the workplace. Must demonstrate, understand and comply with all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM and OFGEM This is a superb, high level Head of Planning role and requires someone at the top of their game. Package: c70k + exceptional bonus + bens If you feel suited for this role, register with Softigator for free and get the details. |
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Articles
Call center job - Outbound Sales Team Leader
Call center job - Sales Manager
Operational Performance Manager
Interim Manager
Contact Centre Sales Manager
Job Title Customer Service Team Leader
Call Center Job - Performance Coach
Service Delivery Planning Manager
Head of Customer Service
Business Development Manager
Fluent German Speaking - Inside Tele-Sales Specialist; M4 Corridor
Human Resources Partner
Technical Solution Consultant, Offshore Service - Developing and modeling operat
Siemens Healthcare Customer Service Engineer Angiography/Radiography & Fluorosco
Senior Application Specialist-ESP0000043D
Localisation Games Tester
Call Centre Job - Title Head of Planning
Call center job - Outbound Sales Team Leader
Call center job - Sales Manager
Operational Performance Manager
Interim Manager
Contact Centre Sales Manager
Job Title Customer Service Team Leader
Call Center Job - Performance Coach
Service Delivery Planning Manager
Head of Customer Service
Business Development Manager
Fluent German Speaking - Inside Tele-Sales Specialist; M4 Corridor
Human Resources Partner
Technical Solution Consultant, Offshore Service - Developing and modeling operat
Siemens Healthcare Customer Service Engineer Angiography/Radiography & Fluorosco
Senior Application Specialist-ESP0000043D
Localisation Games Tester
Call Centre Job - Title Head of Planning